Terms & Conditions
The specified prices are final prices including tax. For orders with a delivery address outside of the European Union, the specified prices are understood to be net prices. In some circumstances, customs duties and import taxes for the destination country may additionally have to be paid upon delivery.
You can use the following methods of payment:
- External Credit Card payment platform provided by Paypal
The delivered goods remain the property of Instein Astro until they have been paid in full.
Customers who meet the definition of a “consumer” have a statutory right of revocation.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Instein Astro e-mail: email@example.com)
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
4. Complaints/Damages Sustained in Transit
If the packaging has externally visible signs of damage upon delivery, then delivery should be refused and the shipper notified accordingly (please note the deliverer’s name) or the contents should be examined for completeness in the deliverer’s presence and the goods checked to ensure that they are in good condition wherever possible.In any case, we ask that you document any damages in a damage report.
If you do not realise that the goods are damaged until the package is opened, please contact us immediately so that we can report the damage to the transport company ( E-mail: firstname.lastname@example.org We will require your assistance to settle and adjust claims for damage sustained in transit.For this reason, we ask that you keep the packaging unchanged as evidence and refrain from using the damaged goods.You can additionally help us by taking pictures to document the damages.
In the event of a misdelivery, we ask that you contact us before you return the goods to us.We will pay the return shipping costs if your complaint is justified.
The warranty period for consumers is two years for new items and one year for used items. In the case of companies, warranty claims become time-barred within one year for new items; there is no warranty for used items. This does not apply to claims for damages caused by injuries to life, limb or health due to a defect attributable to Instein Astro or due to gross negligence or wilful misconduct on the part of the seller or its agents.
The statutory warranty provisions apply accordingly.
6. Data Protection
This site do not store personal data, please see Privacy & Cookies Policy.